Support
GridReady support
Questions or a problem? Email founder@sofready.ai .
Include the email you signed up or bought with.
Account help
Sign-in methods: You create your account on the GridReady website, then sign in to the app with the same account.
If you cannot sign in, email support from the address on your account and say what you see on screen.
Unlock the app after buying
Sign in to the app with the account you created on the website. Full steps.
Restore purchases
New phone or reinstalled the app? Sign in with the same account and your subscription comes back. If you bought in the App Store or Google Play, use Restore purchases in the app.
Cancel
Web: sign in to your account page and choose Manage or cancel.
App Store: iPhone Settings, your name, Subscriptions, GridReady, Cancel.
Google Play: Play Store app, your profile icon, Payments and subscriptions, Subscriptions, GridReady, Cancel.
Access continues to the end of the period you paid for.
Delete your account
In the app: Open Profile, then Delete account. Check the box and confirm.
Without the app, or if you can't sign in: gridready.org/delete. It also lists what is deleted and what is kept.
Deleting your account cancels a subscription bought on gridready.org, so it will not renew. It does not cancel an App Store or Google Play subscription. Cancel those first.
Refunds
Web purchases: All sales are final. We do not give refunds or credits for partial subscription periods. Cancel anytime to stop the next renewal.
App Store purchases: request a refund from Apple at reportaproblem.apple.com.
Google Play purchases: request a refund from Google through the Play Store or play.google.com.